Steve Flewitt installed a new bathroom for us during the summer of 2010, but the story begins some 9 months prior to this. We had received his name by recommendation. In initial discussions he was more than happy to spend time and effort discussing our needs and how that might come together in a final design. We were impressed by his creativity, technical knowledge and pragmatic advice.
Having established precisely what we wanted, Steve went "the extra mile" to ensure what we said we wanted would work to our expectations. This highlighted a problem with the flow rate of mains water to our 1930's property. Apparently, the previous 75 years had taken its toll and the water pipe had filled with lime scale to a point where the flow rate was very poor. Steve made all the measurements, gave advice on who to contact to resolve the problem and even spoke to individuals at the Water Board on our behalf. This facilitated considerably our efforts to resolve the problem which involved the Water Board replacing our road side stop cock and our insurance replacing the pipe to our property. What makes this more commendable was that at this stage Steve did not have a confirmed order and the resolution of the problem took many months.
Having confirmed our order Steve produced a detailed plan and schedule on how the job would be completed. This was not just a paper exercise; he maintained progress precisely against it, completing the work on time. Throughout the period Steve kept everything clean and tidy and delivered work to the highest quality standards, responding in full to our comments as the work progressed. Upon completion everything looked exactly as we had expected and worked perfectly. But the story does not quite end there, following completion, Steve has remained in contact to ensure that we are still happy with the work and everything continues to operate as required.
In conclusion my wife and I have no hesitation in recommending Steve Flewitt for any Interior project / renovation. He is an excellent designer, a dedicated worker and an outstanding practitioner of customer service.